COVID has changed how every sector is operating. With more people seeking online customer supports, they are becoming overwhelmed to serve customers. This is because no people are visiting the traditional customer service desk anymore.
As a result of increased online customer service demand, chatbots are now taking over. Businesses are using bots to respond to frequently asked questions.
Now it’s becoming a trend for most customers to first pass through a bot before they get served by a customer care agent. The trend is reducing the long queues on customer support. We can expect this trend to still remain with us even after the COVID pandemic.
Chatbots are just one trend that we are witnessing. There are other trends that now businesses should adopt.
As a business, if you don’t employ these strategies and trends, you will lose much of your market share.
And as you can see, most of these trends require a business to have a website. A business website will offer what you would need to adopt these trends. But most importantly, you need to get a good website. If your website is built with proper SEO techniques, it will rank better with search engines and bring customers to you. To be on the safe side, work with website experts.
The good news is that One Trick Mouse will get the job done for you. We are the experts in the industry who will get the work done. You will have a beautiful and functional website that will get the phone ringing, quicker than you expect- we guarantee it!